Customer Service FAQs

At this time, we ship within the United States, including the U.S. territories of Puerto Rico and Virgin Islands. Canada can shop JLo Beauty^®  at Sephora and on Amazon. We are always looking to expand our distribution, so please check back from time to time for updates.

Yes. We want you to love your JLo Beauty® purchase. If you’re not totally satisfied, you are able to return your products with our 60-Day Money-Back Guarantee.

Orders for individual and full-size products can be returned directly through our Returns Portal. You will need your order number and zip code. Returns on subscribed orders will not cancel the subscription itself. Please contact our Customer Service Team for assistance with cancelling or to adjust your auto-shipment preferences.

To return kits, please contact our Customer Service Team by accessing our online chat feature, or by phone at 1-800-704-7551. Kits cannot be returned through the portal. 

We will always do our best to process your return and issue your refund as quickly as possible. Please allow us 7 business days from the date our system received the returned products to process your refund. Upon receipt, we will credit your account for the price of the items returned. Refunds will be issued in the manner by which you originally paid.

If your order has not yet shipped and you’d like to make changes or cancel any future orders, you can do so by accessing our online chat feature or calling us at 1-800-704-7551.

Please note, if your order is shipping within the next business day, you may not be able to make changes or cancel that shipment. Not to worry though: If needed, you can always return the shipment once it’s received. If for any reason you're not completely satisfied with your JLo Beauty^® purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling).

One of the best things about JLo Beauty^® is how many ways it can be purchased. We like to keep it flexible.

Subscribe + Save: Get a discount on your favorite products when you sign up for auto-delivery. This way, you’ll always have the product you want… when you want it. We call that a win-win.

One-Time Purchase: Try your favorite JLo Beauty^® products through one-time purchase(s). This option does not include auto-delivery.

The choice is yours. You may adjust your auto-delivery frequency to suit your individual usage. We will ship you a new kit every 90 days unless you change your shipment interval. You can chat with us to customize your next scheduled shipment.

For product comments or to report any adverse reactions related to the use of a product, please contact us at 1-800-704-7551.