Customer Service & Member Benefits

Member Benefits

As an exclusive JLO BEAUTY_® Member, you enjoy:

• Regular Savings - Save up to 25% on every auto-delivery order
• Convenient Auto-Delivery - Choose your shipping frequency and schedule
• Easy Customization - Update your kit with the products you want, anytime
• 60-Day Money-Back Guarantee - Try risk-free, even if the containers are empty

Why Continuous Use Matters

For your most radiant, healthy-looking skin, consistency is everything. Skincare results build gradually with regular use — just like fitness or wellness routines. With JLO BEAUTY, every application helps:

• Keep skin nourished, hydrated, and protected every day
• Prevent dullness and signs of stress from setting in
• Maintain a luminous, youthful glow over time

Think of it as investing in your future skin — small daily steps lead to long-lasting, transformative results.

Auto-Delivery Program

Our auto-delivery program makes it easy to stay consistent. Your favorite products are shipped automatically at the schedule that works best for you. You can:

• Adjust your delivery dates
• Change product quantities
• Add new products to your next order

All through your Customer Portal — simple, flexible, and always in your control.

Billing & Payments

By default, we split the cost of each shipment into 3 easy installments, billed monthly. Prefer to pay in full? You can adjust your billing preferences anytime in your Customer Portal.

Shipping & Returns

• Shipping Frequency: Default is approximately every 3 months, but you can customize to your usage.
• Adding Products: Add items to your next shipment anytime in your Customer Portal.
• Returns: With our 60-Day Money-Back Guarantee, simply return products within 60 days (even empty) for a refund of the purchase price (minus shipping & handling).

Return Address:
JLO BEAUTY Returns
6390 Commerce Court
Groveport, OH 43125

 

How should I place a return label on my package?

Do not cover the bottom barcode. The barcode at the bottom of your original shipping label is essential for tracking and processing your return. Make sure it remains fully visible and unobstructed.

Following these steps helps us process your return quickly and prevents delays.

Managing Your Membership

Need to make updates? The fastest way is always your Customer Portal. There you can:

• Adjust delivery dates
• Swap products
• Update billing or shipping info
• Review your order history

Cancellations

How can I change or cancel my order?

If your order has not shipped yet and you would like to make changes, or cancel any future orders, you can do so through your Customer Portal, or by reaching out to our customer service team via chat or by calling us at 1-800-704-7551.

 

If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received. If for any reason you're not completely satisfied with your purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty. Canceled accounts with an unpaid balance will continue to be billed according to your monthly payment plan.

Still Need Help?

If you can’t find what you’re looking for in your Customer Portal or our FAQ, our Customer Care Team is here to help.

Hours: 7 days a week, 9:00 AM – 8:00 PM EST
Contact: Start a Chat or call 1-800-704-7551