JLo Beauty Products FAQs

If you want to know, we've got you covered with the facts. If you can't find what you are looking for just reach out and our beauty advisors are here to help.

PRODUCTS JLO BEAUTY CUSTOMER SERVICE

PRODUCTS

  • When will I see results with JLo Beauty®?

    JLo Beauty® Olive Complex is clinically shown to provide an instant and lasting glow. With daily use, the serum and hydrating cream will improve skin’s appearance within 8 weeks. Many people see results sooner.

  • Where can I find the list of ingredients?

    You can find a list of ingredients on the individual product pages, or you can click here for our Ingredient Guide.

  • What are JLo Beauty® products formulated without?

    JLo Beauty® products are free from sulfates like SLS and SLES, parabens, formaldehydes, phthalates, mineral oil, retinyl palmitate, oxybenzone, coal tar, hydroquinone, triclosan, triclocarban and more.

  • Does JLo Beauty® test on animals?

    JLo Beauty® is a cruelty-free line. We do not test products on animals or use raw-material suppliers that test on animals. All of our products are Leaping Bunny certified (the gold standard in ensuring no animal testing) and are included in their Compassionate Shopping Guide.

  • Are your products vegan?

    JLo Beauty® is a cruelty-free line. We do not test on animals or use suppliers that do. Currently, two JLo Beauty® products are vegan: our That Fresh Take® eye cream and That Star Filter® complexion booster. Neither contains any animal byproducts.

  • Do any of the products have a fragrance?

    Both That Blockbuster™ Hydrating Cream and That Hit Single® Cleanser have a light fragrance — a warm floral, slightly powdery with a hint of white sandalwood — that was hand-selected by Jennifer herself. (It’s also compliant with Clean Fragrance Criteria.) While all topical JLo Beauty® products were tested for skin and eye irritation, it’s always best to patch-test new products to see for yourself.

  • Is there sunscreen in any of the products?

    Yes. That Big Screen® is a broad-spectrum SPF 30 moisturizer. A “firm believer in SPF,” Jennifer Lopez makes it part of her daily routine. It’s also one of the secrets to her beautiful, ageless skin.

  • What are the active ingredients in That Big Screen® SPF 30 Moisturizer?

    The active ingredients in That Big Screen® SPF 30 Moisturizer are Homosalate 15.0%, Octisalate 5.0%, Zinc Oxide 3.0%. You can also find the full list of ingredients on JLoBeauty.com.

  • Is That Big Screen® SPF 30 Moisturizer a physical or chemical sunscreen?

    That Big Screen® SPF 30 Moisturizer has a combination of both physical and chemical UVA/UVB blockers.

  • Is your packaging recyclable?

    Our cartons and shippers are sustainably sourced and contain recyclable materials. Empty cartons and shippers may be recycled according to local regulations. Check your local recycling facilities to see what is accepted. Packing materials are necessary to protect products from damage in transit; we aim to use recyclable materials when possible.

STILL HAVE QUESTIONS? CONTACT US.

EMAIL

Click here
to reach us via email

PHONE

Call Customer Service at
888-853-3169

LIVE CHAT

Click here to reach us via live chat